Privacy Policy
Satguru Surgicals respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights.
Information We Collect
We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data: includes first name, last name, username or similar identifier.
- Contact Data: includes billing address, delivery address, email address and telephone numbers.
- Transaction Data: includes details about payments to and from you and other details of products you have purchased from us.
- Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
How We Use Your Information
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- To register you as a new customer
- To process and deliver your order
- To manage our relationship with you
- To enable you to participate in a survey
- To administer and protect our business and this website
- To deliver relevant website content and advertisements to you
Terms & Conditions
Welcome to Satguru Surgicals. These terms and conditions outline the rules and regulations for the use of our website and services.
Acceptance of Terms
By accessing this website, you accept these terms and conditions in full. Do not continue to use Satguru Surgicals' website if you do not accept all of the terms and conditions stated on this page.
License to Use Website
Unless otherwise stated, Satguru Surgicals and/or its licensors own the intellectual property rights for all material on this website. All intellectual property rights are reserved. You may view and/or print pages from https://satgurusurgicals.com for your own personal use subject to restrictions set in these terms and conditions.
User Responsibilities
You must not:
- Republish material from this website
- Sell, rent or sub-license material from the website
- Reproduce, duplicate or copy material from this website
- Redistribute content from Satguru Surgicals (unless content is specifically made for redistribution)
Product Information & Pricing
We strive to ensure that all product information and pricing on our website is accurate. However, errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
Return & Refund Policy
At Satguru Surgicals, we want you to be completely satisfied with your purchase. Please read our return policy carefully to understand your options.
Eligibility for Returns
Products may be returned within 7 days of delivery under the following conditions:
- The product is defective or damaged upon arrival
- The product received is different from what was ordered
- The product is in its original packaging with all tags and labels attached
- The product has not been used, installed, or altered in any way
Non-Returnable Items
Certain items cannot be returned for hygiene and safety reasons:
- Opened medical disposables (syringes, gloves, etc.)
- Personal protective equipment that has been opened
- Custom-made or specially ordered items
- Products marked as "non-returnable" at the time of purchase
Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within 7-10 business days.
